Terms & Conditions

Products


All products are designed by hand and created to the highest possible quality. Please read the description of the product to ensure it fits your requirements. 

There may be discrepancies to the finished product during the printing process such as minor variations in colour, cut and size.

Brain Bucket Graphx retain the rights to all images designed by us. We will not copy or recreate another artist's design. Customers cannot use our images or designs for re-sale or use not already agreed upon by ourselves. For example, any image purchased with the intent to be used on clothing to then be resold by yourselves must be agreed upon by us in written format. Please send any requests for this via email to brainbucketgraphx@gmail.com.



Postage


All items will be sent via Royal Mail 2nd class letter UNLESS specified by us that postage will be different. This would only occur when making large bulk orders or international orders. Customers will have to cover any extra postage costs. We retain proof of postage for large or international orders in case of any issues. If the item does not arrive within 28 working days please do not hesitate to contact us via brainbucketgraphx@gmail.com. We will not refund the cost of any postage.


Orders


Orders will be processed within 5 working days UNLESS specified by us that the order will take longer. Our working days are Mon - Fri. Custom sized orders can be made upon request. We reserve the right to decline any order which we will not be able to fulfil.

Payment


All payments must be made via PayPal.


Refunds/Returns


If a product arrives damaged or faulty we will happily send replacements. Please provide proof of damage with a basic description to brainbucketgraphx@gmail.com. If we believe the product has been vandalized or damaged intentionally, we reserve the right to refuse replacement or refund.


We will happily send a refund via the original payment method if a dispute is raised and a resolution cannot be found. We reserve the right to refuse a refund of any postage costs.


Complaints


If an issue arises customers should contact us to find a solution. We endeavour to resolve any issue to the best of our capabilities. As previously mentioned, we will issue a refund if an issue cannot be resolved. 

Brain Bucket Graphx WILL NOT tolerate any abuse or violence and will pass on any threat made to the local authorities. 


Compliments/Reviews


All customers are invited to leave genuine honest reviews of our company on our Facebook page. We love to see our products in use so feel free to attach any images of the artwork in action!


 Personal Information


We fully respect your privacy and comply with General Data Protection Regulation with regards to your personal information.